Change of mind for distance purchases
For an eligible consumer distance purchase, tell us within 14 days after you, or someone you nominate, receives the goods that you wish to cancel. You then have a further 14 days to return them. For goods delivered separately under one order, the relevant period normally starts when the final item is received. You may cancel before delivery as well.
How to cancel and return
Email support@mahitech.shop with your name, order reference, the goods you wish to return and the delivery date. A clear written statement is sufficient; using a particular form is not compulsory. Our returns address is 66 Flexerne Crescent, Ashland, Milton Keynes, Buckinghamshire, MK6 4AP. We provide return instructions when you contact us. You are responsible for the direct return cost for a change-of-mind return, as disclosed before purchase. We cover reasonable return costs for faulty or misdescribed goods. Please contact us first to obtain handling instructions; this does not make our approval a condition of exercising a cancellation right.
Refunds
For a valid cancellation we refund the item price and the cost of our least expensive standard outbound delivery option. Additional premium delivery charges need not be refunded. We refund using the original payment method without a refund fee, normally within 14 days of receiving the returned goods or evidence that you sent them, whichever occurs first. We may withhold the refund until then where the law allows. We may make a lawful deduction for diminished value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the goods.
Faults and incorrect items
Goods must match their description, be of satisfactory quality and be fit for the stated purpose. Contact us promptly about faulty, damaged, wrong or missing items. A failure to report within a short informal window does not remove your statutory rights. Depending on the circumstances, you may be entitled to rejection, repair, replacement, a price reduction or a refund under applicable law. For UK consumers, the short-term right to reject faulty goods is generally 30 days, subject to the applicable rules.
Exceptions
Any legally permitted cancellation exception, such as a genuinely personalised item or certain sealed hygiene goods after unsealing, must be clearly identified for that specific product before you order. We do not treat every product as non-returnable or require unopened packaging for all returns. Exceptions never remove rights for faulty or misdescribed goods.
Cancellation statement
To: MAHI TRADING LTD, support@mahitech.shop, 66 Flexerne Crescent, Ashland, Milton Keynes, Buckinghamshire, MK6 4AP.
I give notice that I cancel my contract for the following goods: [describe].
Order reference: [reference]. Ordered / received on: [date].
Customer name and address: [details]. Date: [date].
A signature is needed only if this statement is sent on paper.
Other jurisdictions
Mandatory consumer protections in your country of residence continue to apply. Contact us if you need assistance or an accessible version of this process.